Hotel Thomahof
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Fatos rápidos
Check-in a partir das: | 14:30 |
|---|---|
Check-out até as: | 11:00 |
Café da manhã | Café da manhã disponível |
Animais de estimação | Animais de estimação não são permitidos |
Crianças | Crianças são bem-vindas neste hotel |
Comodidades
Mais informações sobre Hotel Thomahof
Hotel Thomahof
Situado no centro da Floresta Negra, este hotel de gerência familiar desfruta de uma localização tranquila em Hinterzarten. A propriedade oferece WiFi gratuito, acomodações elegantes e um spa espaçoso.
Comentário: 8 de jun. de 2026
Data da estadia: mai. de 2026
Relaxing weekend in a pleasant environment
Breakfast and dinner were excellent.
We did not use the wellness offerings as we went on excursions, small hikes, and walks during the day.
There were also plenty of parking spaces available.
Comentário: 21 de jun. de 2026
Data da estadia: jun. de 2026
Horror experience and service beyond hell.
A good friend of mine booked several rooms, as well as the vacation apartment, at Thomahof for the weekend of June 19 to June 21, 2026.
We were a group of a total of 6 people (5, after one cancellation). I had taken one of the bedrooms in the vacation apartment. Around 10 PM, we ended the evening and each retreated to our rooms.
I couldn't really sleep well, so around 4:00 AM, I read a little, when suddenly I felt a thick, 8 mm bug crawling on my left arm. It was a bedbug!!!
I immediately jumped up and inspected the bed further. After a few moments, my worst fears came true! The entire bed was completely infested with bedbugs! I found more and more of them; only a few were as large as the first one. Most of them were just the size of a pinhead and only visible because the bed sheet was white, allowing me to see the small black dots moving across the mattress.
To the side of the bed was a couch where I had placed my worn clothes, as well as my suitcase and my toiletry bag. I immediately checked everything, and indeed – there were also 2 bugs on my capri pants!
I left the room immediately with my belongings. But anyone who has ever read anything about bedbugs knows that this now posed a real problem. Because these creatures spread precisely by nesting in luggage, in cracks and folds, and then infesting other new beds. Once caught, it is nearly impossible to get rid of a bedbug infestation.
I then immediately took a shower, put on fresh clothes, and left my worn clothes in the apartment. It was now around 4:20 AM. It was slowly getting light outside.
With my suitcase, I then walked over to the reception, which is not staffed at night. So at night, there is absolutely no one from the hotel staff present. There was an 'emergency bell' that one could ring to alert the hotel manager. She lives in an apartment building directly across from the hotel.
I had explained to her over the intercom that there was a bedbug infestation in my bedroom and that I would like another room. Her reaction over the intercom? - '... and at this hour!.... well, okay, I’ll just get dressed....' This was accompanied by an annoyed sigh over the intercom!
After a few moments, the lady came running over. No 'Good morning', no 'Hello', no 'I’m sorry that this happened to you' – nothing in that direction. Without a word, the hotel door was opened while I stood next to it. Inside, she then gave me one of those chip keys for room 203. I asked where that room was located. She said, 'Yes, you need to go to the second floor, it’s up there.'
All right. After she left the foyer to go back to her apartment across the street, I walked up the stairs until I stood in front of room 203. I held the chip key to the lock – red blinking with beeping – the door did not open.
I tried again and again and again. I looked around, checking for the fifth time that I was standing in front of the correct room, as the chip key had the number 203 on it. But no matter how many times I tried, the room would not open.
So I came back down again. Coincidentally, someone was just delivering freshly baked bread and placed it in the foyer. I exchanged a few words with them and then rang the emergency bell again. I was already quite embarrassed to bother the owner once more, but I just couldn’t get into the room. And I would certainly not return to the bedbug-infested apartment.
There was no reaction to my repeated ringing of the bell. I waited an extra 2 minutes and rang the bell again. No reaction.
So I decided that I would probably spend the rest of the night in the back seat of my car, which I then did. And I must also say that I already have enough pain due to scoliosis and a herniated disc.
When my colleagues and I had finally had breakfast a few hours later, I went with my friend to the reception and we explained the situation that I could not get into the room with this chip key last night.
The staff member there immediately called the owner. I told her that I could not get into the room and therefore had spent the night in my car.
Her reaction to that? - 'Yes, I forgot to synchronize it with the lock....' - I was almost speechless. THAT was her reaction??? No apology that I had to sleep in the car for the night, nothing of the sort!!!
I even told her that I had rung the bell 2 more times after she had given me the key and had gone back. Her reaction? - 'I didn't hear that....' My jaw almost dropped.
So... after a staff member then performed the synchronization in the background, I was handed the key. My friend, in white foresight, came up with me right away to room 203. I held the chip to the lock there, and what happens? - It blinks red and beeps!!!! No access to the room!!!! I thought this could only be a nightmare.
So we both went back down, again to the reception, and said that we still could not get into the room!!!
The employee received the chip, checked everything, and then said that it was only registered from 11 o'clock (at that moment it was around 10:30). She then said that it should work now after she had typed something into the computer.
So we went back upstairs, and this time the room opened!!! Ladies and gentlemen. Actually, I wanted to do things with my friends in the coming hours, but I was so exhausted and felt like a wreck, thanks to that night, that I first fell into bed for a few hours.
The story is far from over; it continues!
After waking up around 2:30 PM, I realized that I had a large, severely swollen bite, undoubtedly from the bedbugs. I then squeezed it until it bled and oozed (I know, not pleasant to read, but THAT was my experience here).
I then informed myself online about these creatures and realized that the only way to absolutely prevent bringing the bugs home with me would be to destroy all the clothes I had with me. So not only the clothes I was wearing, but also the entire contents of my suitcase, including the suitcase itself!
It was a radical step, but the alternative approach of putting shoes and clothes in the freezer for a few days and 'hoping' that the bugs that had settled in the crevices and folds would all be eliminated was not an option for me.
Once you have caught bedbugs, you must hire a professional exterminator, and even then, as can be read online, the process is extremely labor-intensive and still offers no guarantee of success. I don't even want to know how much that costs.
So I had already devised a complete strategy on how to manage not to take any of these pests with me, or rather, to avoid bringing them into my apartment at home.
I left all the clothes from my suitcase back at the hotel, as I had to consider them potentially contaminated. There were a nice pair of jeans, a shirt, 2 t-shirts, 2 hoodies, socks and underwear, an extra large towel, and a pair of swim trunks.
Actually, we were supposed to stay until Sunday, but I was so mentally exhausted from the whole situation that I really didn't want to anymore. I took my suitcase, which now only contained my toiletry bag with a couple of other small items, and started my journey home.
Once Thomahof and never again! Bedbug infestation and treatment of the guest is an absolute outrage!!!
Comentário: 16 de mai. de 2026
Data da estadia: mai. de 2026
Here, harmony and good taste prevail.
Comentário: 23 de set. de 2025
Data da estadia: set. de 2025
Passed the zenith
-Why weren't we offered an alternative to the oh-so-thin filter coffee at breakfast? We started from the 2. Day completely renounced.
-Why are whole bottles only cooled when ordering white or rosé wine and open quantities e.g. half liters not?
-Why is the kitchen able to prepare very good dishes for both starters and main courses, as well as hardly edible ones?
Why were we never asked if we liked it at Thomahof?
Comentário: 22 de set. de 2025
Data da estadia: set. de 2025
Positive
Restaurant,plus bar, homely Mood, the wellness area with indoor and outdoor pool super, div. Saunas inviting, unfortunately the grotto area should be overhauled.
with the kitchen, well leaves much to be desired, except cakebuefe very abundant.
also highly recommended, dogs welcome!
Excelente localização
Erlenbrucker Straße 16, Hinterzarten, 79856, Alemanha|A 0,37 km do centro da cidade
Check-in e check-out
Check-in a partir das:
14:30
Check-out até as:
11:00
Bom saber
Crianças são bem-vindas neste hotel
de 11 a 16 anos
R$ 401 (EUR68) por pessoa/diária
de 4 a 10 anos
R$ 324 (EUR55) por pessoa/diária
17 anos ou mais
R$ 636 (EUR108) por pessoa/diária
4 anos ou menos
R$ 201 (EUR34) por pessoa/diária
Animais de estimação não são permitidos
Café da manhã disponível
Opções de café da manhã
Café da manhã continental
Preço do café da manhã
R$ 59 (aprox. EUR 10) por pessoa
Cash
