Villa Asimba
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Fatos rápidos
Check-in a partir das: | 14:00 |
|---|---|
Check-out até as: | 11:00 |
Animais de estimação | Animais de estimação não são permitidos |
Comodidades
Mais informações sobre Villa Asimba
Villa Asimba
Villa Asimba oferece piscina ao ar livre, jardim, lounge compartilhado e terraço em Kigali. Este hotel 3 estrelas conta com uma recepção 24 horas e um serviço de concierge.
Comentário: 2 de ago. de 2023
Data da estadia: ago. de 2023
An enchanted break, in the heart of Kigali!
Comentário: 29 de set. de 2025
Data da estadia: set. de 2025
Avoid - unless you want to lose your money
The next day I contacted the booking platform (Agoda) to try to sort things out, and they followed up with Villa Asimba. I asked Isabelle if she could please help me get my money back by writing a statement for the booking agent confirming the situation. She refused and became angry.
The following morning I awoke to an email from the hotel owner, Justine (Isabelle's sister), telling me to leave due to the stress I was causing them! Isabelle told me angrily, "we like happy guests, you are not happy, so you must leave"! (A bizarre inversion of customer service.)
I was obliged to move to another hotel for the remaining 4 nights and am still trying to recover my money. To note that Villa Asimba told me they have no relationship with Agoda, but there would be no way of knowing this, since Agoda is still advertising Villa Asimba on their site.
Also, even assuming Villa Asimba had nothing to do with the loss of my money, they treated me with a complete lack of empathy or kindness in my predicament - it was horrible. I would not recommend anyone to stay there, ever. I have stayed in Rwanda dozens of times over many years and there are very many other lovely hotels to choose from.
Comentário: 9 de out. de 2024
Data da estadia: out. de 2024
Poor quality in reception and lack of respect ,bad manners…
Comentário: 10 de set. de 2024
Data da estadia: jul. de 2024
To avoid
The accommodation is presented on Booking as a Pension when it is actually a much smaller guest house than the pictures.
Everything is paid and expensive on site, even air conditioning and possibly laundry in case of stain on bathroom linen.
A "banking fee" is charged by the property for credit card payments, without any prior information or valid reason.
It is a quiet and well-appointed area, but one does not feel very comfortable or free (gate open only on request, security cameras inside the Villa), as is the case in a Pension.
Far from the sense of welcome so present in Rwanda.
BE
Comentário: 29 de out. de 2023
Data da estadia: out. de 2023
Nice discovery
Everything arranged down to the last detail. Breakfast and, if desired, dinner at any time.
The gate is neatly closed, so you have a safe and pleasant feeling.
The rooms were great! Neat, spacious and well cared for.
Nice chats with the team!
Excelente localização
KK 498 Street 9, Kigali, 424006, Ruanda|A 4,63 km do centro da cidade
Check-in e check-out
Check-in a partir das:
14:00
Check-out até as:
11:00
Bom saber
Animais de estimação não são permitidos
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