The Cloud One Prague, Part of the Motel One Group
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Fatos rápidos
Check-in a partir das: | 15:00 |
|---|---|
Check-out até as: | 12:00 |
Café da manhã | Café da manhã disponível |
Animais de estimação | Animais de estimação permitidos por um custo adicional |
Crianças | Crianças são bem-vindas neste hotel |
Comodidades
Mais informações sobre The Cloud One Prague, Part of the Motel One Group
The Cloud One Prague, Part of the Motel One Group
Com ótima localização em Praga, The Cloud One Prague, part of the Motel One Group oferece acomodação 4 estrelas perto de Museu Nacional de Praga e Casa Municipal.
Comentário: 22 de abr. de 2026
Data da estadia: abr. de 2026
Positive
ZA
Comentário: 23 de jul. de 2026
Questionable cancelation of reservation
More than two months before my upcoming trip to Prague, I made a reservation through Booking.com and paid the full amount upfront in advance. Then, just days before my departure, I unexpectedly received an automated cancellation notice from The Cloud One.
When I contacted the hotel for an explanation, I was told that my reservation had been cancelled due to a fire at the property. However, I have been unable to find any media reports or publicly available information relating to such an incident. What makes this even more concerning is that the hotel appears to have availability for bookings almost immediately after my originally scheduled stay. This raises serious questions about the legitimacy of the reason provided and whether customers are being given the full truth.
As a result of this last-minute cancellation, I have been forced into a highly stressful situation, scrambling to find alternative accommodation at short notice in a busy travel period. Beyond the inconvenience and anxiety caused, I have also suffered a financial loss. Although a refund was eventually processed, the amount returned was significantly lower than what I originally paid due to unfavorable foreign exchange rate fluctuations over the past two months. In effect, I am now paying the price for a cancellation that was entirely outside of my control.
What angers me most is the complete disregard for the impact this has on guests who plan and pay well in advance, trusting that their confirmed booking will be honored. Cancelling a fully paid reservation just days before arrival and leaving customers to deal with the consequences is both unacceptable and deeply disappointing.
Based on my experience, I cannot recommend this hotel. The way this situation was handled has severely undermined my confidence in both their professionalism and their commitment to customer service.
Comentário: 13 de jun. de 2026
Data da estadia: jun. de 2026
Comentário: 18 de mai. de 2026
Data da estadia: mai. de 2026
On the morning of our departure, the handle on the bathroom door broke off, leaving some of our belongings locked inside. Even though we asked for help more than an hour before checking out, the issue was not resolved before we had to leave for the airport. It has now been almost four days, and our belongings still have not been sent from the hotel.
The breakfast is very good, but the dining area is far too small for the size of the hotel, making it crowded and stressful in the mornings.
Overall, while the hotel has some positive aspects, the service and organization did not meet expectations, and I would choose another hotel next time.
Comentário: 17 de mai. de 2026
Data da estadia: mai. de 2026
Not a hotel but a luxury hostel.
Localização
Hybernská 2140/17, Cidade Nova , Praga, 110 00, República Tcheca|A 1,06 km do centro da cidade
Check-in e check-out
Check-in a partir das:
15:00
Check-out até as:
12:00
Bom saber
Crianças são bem-vindas neste hotel
Entre em contato com o hotel para mais informações sobre como adicionar camas extras.
Entre em contato com o hotel para mais informações sobre como adicionar um berço.
Animais de estimação permitidos por um custo adicional
Café da manhã disponível
Preço do café da manhã
R$ 118 (aprox. EUR 19,5) por pessoa
Horário do café da manhã
06:00 - 10:00 de Segunda-feira a Sexta-feira, 07:00 - 11:00 de Sábado a Domingo