Herbert Samuel Jerusalem
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Fatos rápidos
Check-in a partir das: | 16:00 |
|---|---|
Check-out até as: | 11:00 |
Animais de estimação | Animais de estimação não são permitidos |
Comodidades
Mais informações sobre Herbert Samuel Jerusalem
Herbert Samuel Jerusalem
Dispondo de centro de bem-estar com piscina coberta e sauna, o luxuoso Herbert Samuel Hotel Jerusalem está localizado a apenas 800 metros da parte antiga de Jerusalém. A propriedade conta ainda com restaurante e WiFi gratuito.
Comentário: 10 de ago. de 2026
Data da estadia: mar. de 2026
Comentário: 4 de jun. de 2026
Terrible experience - be aware
At check-in, no 15% discount.
The people at the counter claim they can not do anything with this reservation and i need to call the reservation center.
I did, but long waiting time pushed me to give up. I here to enjoy.
So i decided to pay the full amount and start my Jerusalem program.
The lady at reception, Shani, contacted her manager Adi and explained this.
This guy was helpful and actually did what the receptionist had to do from the beginning and called me to confirm the refund of 15% on my credit card.
All good.
Room comfort was OK. Breakfast OK - nothing special.
The next day, check out and i really saw on my bill the refund.
On our way back, i get a call from the hotel telling me that the hair-dryer in my room disappeared and that i will be charged 250SH.
Woow - i am a thief !! I am not even sure that the hair-dryer was there at the first place. Imagine how furious i am when i see the charge on my phone.
I call back, ask to speak to a manager. No manager available the guy says. This is not true. There is ALWAYS a manager on duty 24/7 in every hotel.
I insisted telling him i will come back the the hotel.
After a few mins, i am talking to the manager on duty and he starts to explain me that if something is missing they charge.
This is TOTALLY unacceptable from a hotel this level.
I explain the i did not take anything out of my room and that i am deeply hurt from this attitude.
The manager assured me that he will cancel the charge and refund.
A few days later, i got both the birthday refund and the 250SH charge back.
Despite that, I was VERY disappointed with this event and will never go back to Herbert Samuel hotels.
THIS IS NOT A WAY TO TREAT YOUR CUSTOMERS.
If you don't take care of your customers, somebody else will.
Comentário: 28 de mai. de 2026
Data da estadia: mai. de 2026
Comentário: 27 de set. de 2025
Data da estadia: set. de 2025
Christmas at the beginning of the year
Perfect and central location
For a second we were there.
There was plenty of food for Christmas.
And a great welcome.
The receptionists were very kind.
Comentário: 10 de abr. de 2026
Data da estadia: abr. de 2026
Terrible.
From the beginning there were basic problems: dusty sheets that caused allergic rashes, a dirty massage room with sand, and a bed that wasn’t Kevin Saze as ordered but two mattresses connected.
The service was no less disappointing – the booking center provided incorrect information about receipts (important for reserve refunds), and the reception was not trying to help. At check-out we waited for the manager for about half an hour until we were desperate and left, with a clear feeling that no one was taking responsibility.
And then the worst incident: for a long time there was a shocking smell on the floor. We complained twice and was untreated. Only then it turned out that the source of the smell was a body in a state of advanced decomposition that was two rooms from us. Beyond shock, the hotel's conduct was chaotic – we were told it was "not the hotel's fault" and had nothing to do with our experience.
In conclusion, poor cleanliness, unprofessional service and zero guest sensitivity.
Excelente localização
Shamai St 25, Jerusalém, 12345, Israel|A 1,54 km do centro da cidade
Check-in e check-out
Check-in a partir das:
16:00
Check-out até as:
11:00
Bom saber
Animais de estimação não são permitidos
Entre em contato com o hotel para mais informações sobre como adicionar camas extras.

