Kyriad Mulhouse Est - Lutterbach
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Fatos rápidos
Check-in a partir das: | 14:30 |
|---|---|
Check-out até as: | 11:30 |
Animais de estimação | Animais de estimação permitidos por um custo adicional |
Comodidades
Wi-Fi
Estacionamento
Ar-condicionado
Não fumante
Aceita animais de estimação
Bar
Avaliações de 
Viajante anônimo
Comentário: 11 de jul. de 2026
Data da estadia: jul. de 2026
Great receptionist! Close to main route.
Viajante anônimo
Comentário: 8 de jun. de 2025
Data da estadia: jun. de 2025
Nice hotel. Hospitable reception and customer-friendly approach, including asking via the messaging service what kind of bed we wanted and what time we would arrive. Bathroom spacious enough and nice shower, as well as the bed.
Casal
Comentário: 2 de jun. de 2025
Data da estadia: mai. de 2025
Okay but in need of upgrading.
Travelled here via the Caledonian Travel Treasures of Tuscany Tour.
Really enjoyed this trip. Pick up was from Glasgow with some further pick up along the way. Our bus acted as a feeder bus until we got to Hull for the ferry after which we got to meet our travel companion properly. As this is a coach tour there were serval key points and parts to it. But relevant to this review was for
Day 2 Travel from Rotterdam, Belgium, Luxembourg and then France. This was quite long but we had a good few stops ending up in a place called Kyriad Mulhouse in Lutterbatch. It resembled a butlins chalet type place. This is not a normal hotel that Caledonia use for this trip and was the first time it was used. On arrival, we had to pay a tourist tax of just over one euro per person. This was the only time a tax was asked for in the entire trip. But fair enough. Again an overnight bag was needed but we weren’t aware so we had to take our two large suitcases upstairs to our rooms. There is no lift. Our room was heavily smoke filled. As an asthmatic this was not great and it lingered on all the fixtures and bedding. I aimed to have a shower but the pipe work lifted out the wall as it was not secure. So I ran a bath. There is tea and coffee making facilities and a TV. Go to sound settings and you’ll be able to change the language to English. There is no evening meal provided so pick something up before you head to the hotel. Breakfast was poor. It was basic and mainly A few small pancakes and croissants. One main point is there is a lack of fire safety in the way of smoke alarms in the room. Just feel like this is an tragedy waiting to happen. Especially if guests smoke in the rooms regardless of hotel policy. Thankfully it was a quick stay.
Really enjoyed this trip. Pick up was from Glasgow with some further pick up along the way. Our bus acted as a feeder bus until we got to Hull for the ferry after which we got to meet our travel companion properly. As this is a coach tour there were serval key points and parts to it. But relevant to this review was for
Day 2 Travel from Rotterdam, Belgium, Luxembourg and then France. This was quite long but we had a good few stops ending up in a place called Kyriad Mulhouse in Lutterbatch. It resembled a butlins chalet type place. This is not a normal hotel that Caledonia use for this trip and was the first time it was used. On arrival, we had to pay a tourist tax of just over one euro per person. This was the only time a tax was asked for in the entire trip. But fair enough. Again an overnight bag was needed but we weren’t aware so we had to take our two large suitcases upstairs to our rooms. There is no lift. Our room was heavily smoke filled. As an asthmatic this was not great and it lingered on all the fixtures and bedding. I aimed to have a shower but the pipe work lifted out the wall as it was not secure. So I ran a bath. There is tea and coffee making facilities and a TV. Go to sound settings and you’ll be able to change the language to English. There is no evening meal provided so pick something up before you head to the hotel. Breakfast was poor. It was basic and mainly A few small pancakes and croissants. One main point is there is a lack of fire safety in the way of smoke alarms in the room. Just feel like this is an tragedy waiting to happen. Especially if guests smoke in the rooms regardless of hotel policy. Thankfully it was a quick stay.
Resposta do hotel
Comentário: 4 de jun. de 2025
Dear Sonia26,
Thank you for sharing your feedback regarding your recent stay at the Kyriad Mulhouse Est - Lutterbach. We appreciate your feedback and are sorry to hear that your experience did not meet your expectations.
We understand the importance of comfort and cleanliness, and we sincerely apologize for the issues you encountered, particularly regarding the condition of the room and the presence of smoke.
We have smoke detectors in the rooms.
Please tell us when you stayed with us, as we do not have a group under that name.
Please rest assured that we are committed to providing a pleasant environment for all our guests. Your concerns regarding the bathroom and breakfast have been noted, and we will address them as part of our ongoing improvements.
Regarding the tourist tax, this is a standard procedure in our region, and we thank you for your understanding. We also acknowledge the lack of an elevator, which may be difficult for guests carrying heavy luggage.
We appreciate your comments regarding our fire safety measures and take the safety of our guests very seriously. Thank you for bringing these points to our attention. We look forward to serving you better in the future.
Sincerely,
Kyriad MULHOUSE EST - Lutterbach
Thank you for sharing your feedback regarding your recent stay at the Kyriad Mulhouse Est - Lutterbach. We appreciate your feedback and are sorry to hear that your experience did not meet your expectations.
We understand the importance of comfort and cleanliness, and we sincerely apologize for the issues you encountered, particularly regarding the condition of the room and the presence of smoke.
We have smoke detectors in the rooms.
Please tell us when you stayed with us, as we do not have a group under that name.
Please rest assured that we are committed to providing a pleasant environment for all our guests. Your concerns regarding the bathroom and breakfast have been noted, and we will address them as part of our ongoing improvements.
Regarding the tourist tax, this is a standard procedure in our region, and we thank you for your understanding. We also acknowledge the lack of an elevator, which may be difficult for guests carrying heavy luggage.
We appreciate your comments regarding our fire safety measures and take the safety of our guests very seriously. Thank you for bringing these points to our attention. We look forward to serving you better in the future.
Sincerely,
Kyriad MULHOUSE EST - Lutterbach
Em família
Comentário: 11 de abr. de 2025
Data da estadia: abr. de 2025
Nice hotel for one night
Clean, quiet and well appointed room. Courtesy tray in the room.
Nice and friendly staff.
Breakfast, with choice, savoury, sweet.
Good and nice hotel for one night.
Thanks for the welcome.
It's worth the 3 stars.
Nice and friendly staff.
Breakfast, with choice, savoury, sweet.
Good and nice hotel for one night.
Thanks for the welcome.
It's worth the 3 stars.
Resposta do hotel
Comentário: 4 de jun. de 2025
Madame, Monsieur,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
Casal
Comentário: 31 de out. de 2024
Data da estadia: out. de 2024
for one night only
The welcome is friendly both on arrival and at breakfast
The courtesy tray is one of the good things
The nb of restaurants, parking in front of the room, breakfast offer too
Less,
1. Poor signage of the parking entrance
2. Poor soundproofing of the rooms, hotel located near a very frequent crossroads from 6am to 10pm
3. The lack of freshness of the bathroom that results in a feeling of not clean
So for 1 night ok but no more
The courtesy tray is one of the good things
The nb of restaurants, parking in front of the room, breakfast offer too
Less,
1. Poor signage of the parking entrance
2. Poor soundproofing of the rooms, hotel located near a very frequent crossroads from 6am to 10pm
3. The lack of freshness of the bathroom that results in a feeling of not clean
So for 1 night ok but no more
Resposta do hotel
Comentário: 22 de nov. de 2024
Chère jeanne L,
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis que vous ayez apprécié l'accueil chaleureux, le plateau de courtoisie et notre offre pour le petit déjeuner. Nous prenons note de vos préoccupations concernant la signalisation de l'entrée du parking, l'insonorisation des chambres et la fraîcheur de la salle de bain. Votre feedback est précieux pour nous am éliorer. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour surpasser vos attentes. Cordialement, Kyriad MULHOUSE EST - Lutterbach
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis que vous ayez apprécié l'accueil chaleureux, le plateau de courtoisie et notre offre pour le petit déjeuner. Nous prenons note de vos préoccupations concernant la signalisation de l'entrée du parking, l'insonorisation des chambres et la fraîcheur de la salle de bain. Votre feedback est précieux pour nous am éliorer. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour surpasser vos attentes. Cordialement, Kyriad MULHOUSE EST - Lutterbach
Localização
10 Rue De Pfastatt, Lutterbach, 68460, França|A 0,78 km do centro da cidade
Check-in e check-out
Check-in a partir das:
14:30
Check-out até as:
11:30
Bom saber
Animais de estimação permitidos por um custo adicional
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