Ibis Douala
+ 54
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Fatos rápidos
Check-in a partir das: | 14:00 |
|---|---|
Check-out até as: | 12:00 |
Animais de estimação | Animais de estimação permitidos por um custo adicional |
Comodidades
Wi-Fi
Estacionamento
Ar-condicionado
Transporte para o aeroporto
Piscina
Academia
Mais informações sobre Ibis Douala
Ibis Douala
O Ibis Douala em Douala possui piscina ao ar livre e terraço. Com Wi-Fi gratuito, este hotel de 3 estrelas oferece serviço de transporte gratuito e recepção 24 horas. A acomodação dispõe de caixa eletrônico e depósito para bagagem.
Avaliações de 
A negócios
Comentário: 11 de jul. de 2025
Data da estadia: jul. de 2025
Ibis hotel Douala
Hi everyone I checked in to Ibis Douala on 7th July till 11 th of July. The location was good. Ibis hotel offer free drop off. I arrived mid night the staff was cooperative. Out side nearby many restaurants are available as well in Ibis hotel inside restaurant also offers good quality food. In the room they offer one bottle of water and no electric cattle tea & coffee. Also available small size refrigerator in the room I kept my water and coke. Bed was comfortable. In the wash room liquid soap and warm water available also I found hair dryer. The AC was not cooling properly. I compained but not fixed. I found also nearby small super store with grossery items.
Resposta do hotel
Comentário: 16 de jul. de 2025
Dear Farooq Ali,
Thank you for sharing your experience at ibis Douala. We are delighted to hear that you appreciated our location, the complimentary drop-off service, and the quality of our restaurant offerings.
We apologize for the inconvenience you encountered with the air conditioning in your room. Your feedback is valuable, and we will ensure it is addressed with the relevant team. We strive to provide a comfortable stay for our guests, and we regret that this aspect did not meet your expectations.
Regarding the in-room amenities, we provide a complimentary bottle of water, and while we currently do not offer electric kettles, your suggestion is noted for future consideration. We are glad to know that you found the bed comfortable and enjoyed the facilities in the washroom.
We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.
Best regards,
ibis Douala
Thank you for sharing your experience at ibis Douala. We are delighted to hear that you appreciated our location, the complimentary drop-off service, and the quality of our restaurant offerings.
We apologize for the inconvenience you encountered with the air conditioning in your room. Your feedback is valuable, and we will ensure it is addressed with the relevant team. We strive to provide a comfortable stay for our guests, and we regret that this aspect did not meet your expectations.
Regarding the in-room amenities, we provide a complimentary bottle of water, and while we currently do not offer electric kettles, your suggestion is noted for future consideration. We are glad to know that you found the bed comfortable and enjoyed the facilities in the washroom.
We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.
Best regards,
ibis Douala
A negócios
Comentário: 26 de dez. de 2025
Data da estadia: ago. de 2025
Very friendly I recommend
Very well located and very professional and pleasant staff.
The restaurant serves high quality Western and African dishes
The restaurant serves high quality Western and African dishes
Resposta do hotel
Comentário: 2 de jan. de 2026
Cher Blaise,
Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis que vous ayez apprécié notre emplacement, la qualité de notre personnel et de notre restaurant. Vos recommandations sont très appréciées et nous encouragent à continuer d'offrir un service de qualité.
Cordialement,
ibis Douala
Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis que vous ayez apprécié notre emplacement, la qualité de notre personnel et de notre restaurant. Vos recommandations sont très appréciées et nous encouragent à continuer d'offrir un service de qualité.
Cordialement,
ibis Douala
A negócios
Comentário: 28 de jul. de 2025
Data da estadia: jul. de 2025
Very good sejou
Excellent stay with very welcoming staff the restaurant is great maids great also the always warm reception
Resposta do hotel
Comentário: 30 de jul. de 2025
Cher Abdallah R,
Nous vous remercions sincèrement pour vos commentaires élogieux. Nous sommes ravis que vous ayez apprécié votre séjour et notre personnel ainsi que notre restaurant. Votre satisfaction est notre priorité.
Cordialement,
ibis Douala
Nous vous remercions sincèrement pour vos commentaires élogieux. Nous sommes ravis que vous ayez apprécié votre séjour et notre personnel ainsi que notre restaurant. Votre satisfaction est notre priorité.
Cordialement,
ibis Douala
A negócios
Comentário: 20 de jul. de 2025
Data da estadia: jan. de 2025
Very good
Stuff very friendly, clean. European breakfast. I like to stay there when I do my business, it's very easy for everything.
Resposta do hotel
Comentário: 24 de jul. de 2025
Dear nedalhabal,
Thank you for your kind feedback. We are pleased to hear you enjoyed your stay and found our staff friendly and the breakfast to your liking. We look forward to welcoming you back during your next business trip.
Best regards,
ibis Douala
Thank you for your kind feedback. We are pleased to hear you enjoyed your stay and found our staff friendly and the breakfast to your liking. We look forward to welcoming you back during your next business trip.
Best regards,
ibis Douala
Sozinho
CN
Comentário: 2 de jan. de 2025
Data da estadia: dez. de 2024
bad experience even before I arrived
I'm not aware of any other hotel chains with a presence in Douala besides Ibis where I stayed 2 nights. It was a bad experience before I even arrived. I e-mailed them to arrange the complimentary airport transfer and was met with radio silence. It was only after I reached out to Accor Customer Service and much follow-up that Ibis Douala finally responded to me. (Kudos to Accor Customer Service!)
After I got to my room, I noticed a pesticide smell but I put it off as something that would go away but it didn't and was affecting my sleep so I went to reception to enquire about the odour at which point the attendant referred me to a piece of paper on the bench which mentioned that the hotel was undergoing hygiene treatment on the 2 days I was there - this was the first time I was shown this notice! They changed my room to another one - on the same floor - because the air con in my initial room couldn't be turned off, but the smell of pesticide remained but they said it was the same throughout the hotel. Luckily, the odour was less pungent on my second night - which makes me wonder why they couldn't have either 1. scheduled the treatment outside of the Christmas busy period or 2. timed the treatment so that certain floors were treated on the first day and the remaining floors the next day so that guests can stay on floors less affected by the odour - which may be harmful to one's health!
The hotel room was tired and dated with dull green coloured tiles on the bathroom floor. Also, the hot water tap needs to be turned on for at least 10 minutes before there is any hot water.
There was no variety to the buffet breakfast - it was the same everyday.
On the plus side, the hotel is within 20 minutes walk of 2 supermarkets.
After I got to my room, I noticed a pesticide smell but I put it off as something that would go away but it didn't and was affecting my sleep so I went to reception to enquire about the odour at which point the attendant referred me to a piece of paper on the bench which mentioned that the hotel was undergoing hygiene treatment on the 2 days I was there - this was the first time I was shown this notice! They changed my room to another one - on the same floor - because the air con in my initial room couldn't be turned off, but the smell of pesticide remained but they said it was the same throughout the hotel. Luckily, the odour was less pungent on my second night - which makes me wonder why they couldn't have either 1. scheduled the treatment outside of the Christmas busy period or 2. timed the treatment so that certain floors were treated on the first day and the remaining floors the next day so that guests can stay on floors less affected by the odour - which may be harmful to one's health!
The hotel room was tired and dated with dull green coloured tiles on the bathroom floor. Also, the hot water tap needs to be turned on for at least 10 minutes before there is any hot water.
There was no variety to the buffet breakfast - it was the same everyday.
On the plus side, the hotel is within 20 minutes walk of 2 supermarkets.
Resposta do hotel
Comentário: 21 de jan. de 2025
Bonjour Monsieur,
Nous vous remercions de votre temps pris pour nous édifier sur le déroulement de votre séjour à l'hôtel Ibis Douala. Vos remarques ont fait l'objet d'un débat au sein de la direction. Nous allons nous atteler en sorte que cela ne se reproduise plus à l'avenir. L'hôtel Ibis Douala et ses employés vous présentent leurs excuses et promettent à continuer d'œuvrer à la satisfaction de ses clients.
Dans l'espoir de vous accueillir de nouveau, nous vous prions de croire, monsieur, en l'expression de nos sentiments les meilleurs.
Simon ELOUNDOU.
Chef De Réception.
Nous vous remercions de votre temps pris pour nous édifier sur le déroulement de votre séjour à l'hôtel Ibis Douala. Vos remarques ont fait l'objet d'un débat au sein de la direction. Nous allons nous atteler en sorte que cela ne se reproduise plus à l'avenir. L'hôtel Ibis Douala et ses employés vous présentent leurs excuses et promettent à continuer d'œuvrer à la satisfaction de ses clients.
Dans l'espoir de vous accueillir de nouveau, nous vous prions de croire, monsieur, en l'expression de nos sentiments les meilleurs.
Simon ELOUNDOU.
Chef De Réception.
Localização
184 Rue Pierre Loti, Duala, 12086, Camarões|A 0,36 km do centro da cidade
Check-in e check-out
Check-in a partir das:
14:00
Check-out até as:
12:00
Bom saber
Animais de estimação permitidos por um custo adicional
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