Maceió Atlantic Suites

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Fatos rápidos

Check-in a partir das:	14:00
Check-out até as:	12:00
Animais de estimação	Animais de estimação não são permitidos

Comodidades

Wi-Fi

Estacionamento

Ar-condicionado

Piscina

Academia

Spa

Mais informações sobre Maceió Atlantic Suites

Maceió Atlantic Suites

Este hotel com vista para a Praia de Jatiúca oferece quartos modernos com vista panorâmica do mar. Os quartos contam com ar-condicionado, e possuem uma varanda privativa. A propriedade oferece uma piscina ao ar livre e tratamentos de beleza no spa.

Avaliações de

Comentado pelos viajantes

Em família

Comentário: 19 de jul. de 2026

Recommended

Good room with airco and sea view. Nice people, good service and decent food. Recommended.

Resposta do hotel

Comentário: 27 de jul. de 2026

Hello!
Thank you for recommending Maceió Atlantic Suítes. We are pleased to know that you enjoyed the room, sea view, service, food, and the hospitality of our team.
We look forward to welcoming you back and making your next stay even better.
Kind regards,
Maceió Atlantic Suítes Team

Casal

Comentário: 8 de abr. de 2026

Data da estadia: abr. de 2026

Don't use this hotel!

This hotel was not a good experience!! The reception does not have fully trained staff who are dismissive and rude. Our original room had a several defects which could not be repaired and the upgrade (a very loose term) was not much better although the housekeeping staff did try their best. Several staff admitted that poor hotel organization & management really let it down and that was certainly our experience We would absolutely NOT recommend this hotel..... it's a complete waste of money.

Resposta do hotel

Comentário: 9 de abr. de 2026

Dear Guest,
Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We take your comments very seriously, especially regarding service and room conditions. Please be assured that our team is continuously trained to provide professional, respectful, and helpful service to all our guests.
We would also like to clarify that our staff is instructed to maintain a professional posture at all times, and any interpretation suggesting otherwise does not reflect our standards or internal practices.
Your feedback has been shared with the relevant departments so we can continue improving our processes and guest experience.
We hope to have the opportunity to welcome you again and provide a much better stay.
Sincerely,
Maceió Atlantic Team

Casal

Comentário: 7 de abr. de 2026

Data da estadia: abr. de 2026

A Complete Failure of Hospitality — Avoid at All Costs

I wouldn’t even call Maceió Atlantic Suites a hotel—it’s a complete operational failure masquerading as one.
The staff appear entirely untrained and incapable of handling even basic hospitality responsibilities. There is no sense of professionalism, coordination, or accountability. Management is either absent or ineffective, because every department seems to operate independently with no oversight or consistent standards.
The rooms are in shockingly poor condition. We encountered multiple issues: curtains literally falling apart, a leaking toilet/sink, and careless paint splashes left on the mirror. These are not minor oversights—they reflect a total lack of maintenance and quality control.
When we requested a room change, we were forced to pay extra, only to be moved into another room that also had problems. Charging guests for “upgrades” that fail to meet even minimum standards is unacceptable.
We had originally planned to stay for eight nights, but the combination of building defects and staff incompetence made it unbearable. We left after just two days and had to pay for another hotel to salvage the remainder of our trip.
The entire experience was frustrating, exhausting, and frankly unacceptable. I would never return under any circumstances and would strongly advise others to avoid this place at all costs—even as a last resort.

Resposta do hotel

Comentário: 8 de abr. de 2026

Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet expectations and we take the concerns you raised very seriously.
The maintenance issues described, as well as the service experience you encountered, do not reflect the standards we strive to deliver. Your comments have been immediately shared with our leadership team for thorough review, reinforcement of procedures, and corrective actions to prevent recurrence.
Regarding the room change, we understand your frustration and are currently reviewing our approach to ensure greater transparency and consistency in how such situations are handled.
Our goal is always to provide a comfortable and reliable stay, and feedback like yours is essential for driving improvements.
Please feel free to contact us directly should you wish to share any additional details.
Kind regards,
Maceió Atlantic Team

Em família

Comentário: 26 de dez. de 2025

Data da estadia: dez. de 2025

Highly recommended

We had an amazing time at the hotel. The rooms and the facilities are extremely comfortable, the staff is hospitable. The breakfast was super complete and delicious, especially the selection of fruits.

Resposta do hotel

Comentário: 4 de jan. de 2026

Olá, Claudia! Tudo bem?
Agradecemos imensamente sua disponibilidade em nos avaliar. É uma felicidade para todos aqui que sua experiência tenha sido satisfatória.
Esperamos ansiosamente por sua nova visita.
Cordialmente,
Equipe Maceió Atlantic

Viajante anônimo

Comentário: 28 de jul. de 2025

Data da estadia: jul. de 2025