Mantra on Hay
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Fatos rápidos
Check-in a partir das: | 15:00 |
|---|---|
Check-out até as: | 10:00 |
Animais de estimação | Animais de estimação não são permitidos |
Comodidades
Mais informações sobre Mantra on Hay
Mantra on Hay
Localizado a apenas 1,8 km a leste do centro de Perth, o Mantra on Hay oferece uma seleção de acomodações espaçosas, incluindo quartos de hotel e apartamentos.
Comentário: 9 de set. de 2026
Data da estadia: set. de 2026
Comentário: 7 de jul. de 2026
Data da estadia: jul. de 2026
Needs major refurbishing.
First impressions when you enter reception area and see the state of the walls next to the lifts. Wallpaper peeling and panels removed next to carpet.
Our rooms could have featured in a crime novel with stains on the floor, sofa, curtains and even the lampshade, looks like blood!
WiFi drops in and out. One Socket doesn’t work in room. Kettle looks like a rock pool at the bottom, never used it.
We picked the hotel because it had an indoor ‘heated’ swimming pool.
The children tried to go in but it would be better marketed as a Norwegian fjord experience. Reception state that the heater had recently broken down however they did not sound convincing.
The hotel is rated as 4 star however would realistically be graded as a budget hotel in uk terms 2 or 3 star at most.
Avoid this hotel and go elsewhere.
Resposta do hotel
Comentário: 8 de jul. de 2026
Thank you for taking the time to share your detailed feedback.
We are sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the condition of the property, including the presentation of the common areas, room furnishings, and the maintenance concerns you experienced. We understand how important the overall condition and comfort of the accommodation are to our guests.
We also apologise for the issues you encountered with the Wi-Fi, power point, and in-room amenities. Your feedback regarding these matters has been shared with the relevant teams for review.
We understand your disappointment regarding the pool facilities, particularly as the heated pool was a key reason for choosing to stay with us. We apologise that the pool temperature did not meet your expectations during your visit and regret the impact this had on your family’s experience.
Thank you again for providing your honest feedback. Your comments are valuable and help us identify areas where improvements are required.
Regards,
Team Mantra
Comentário: 4 de jul. de 2026
Data da estadia: jul. de 2026
Exactly what we needed
Resposta do hotel
Comentário: 8 de jul. de 2026
Thank you for your wonderful review. We’re delighted to hear that your stay was exactly what you needed and that our team helped make your experience a memorable one.
We truly appreciate your kind words about our friendly and attentive staff. Knowing that their care and service made a positive impact means a lot to us, and your feedback will be shared with the team.
Thank you again for choosing to stay with us. We look forward to welcoming you back to Perth and Mantra on Hay in the future.
Regards,
Team Mantra
AU
Comentário: 26 de jun. de 2026
Data da estadia: jun. de 2026
Jonathan
Resposta do hotel
Comentário: 27 de jun. de 2026
Thank you for your wonderful review and recommendation. We’re delighted to hear you had such a positive experience with us.
A special thank you for recognising Jonathan. We’re thrilled to know that his friendly, efficient, and helpful service made such a positive impression during your stay. Your kind words will certainly be shared with him.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Regards,
Team Mantra
Comentário: 15 de jun. de 2026
Data da estadia: fev. de 2026
Mantra on hay Thanks to michelle
Jex.
Resposta do hotel
Comentário: 16 de jun. de 2026
Thank you for your wonderful review and for choosing to stay with us at Mantra on Hay. We’re delighted to hear that you enjoyed your stay and that our team helped make your experience a memorable one.
A special thank you for recognising Michelle at Reception. We’re so pleased to hear that her accommodating nature and genuine care made such a positive impression on you. Your kind words and 5-star praise will certainly be shared with her and the team.
Thank you again for your lovely feedback, Jex. We truly appreciate your support and look forward to welcoming you back to Mantra on Hay in the future.
Regards,
Team Mantra
Ótima localização
201 Hay St, East Perth , Perth, 6004, Austrália|A 1,68 km do centro da cidade
Check-in e check-out
Check-in a partir das:
15:00
Check-out até as:
10:00
Bom saber
Animais de estimação não são permitidos
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