Trinity Links Resort
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Fatos rápidos
Check-in a partir das: | 16:00 |
|---|---|
Check-out até as: | 12:00 |
Animais de estimação | Animais de estimação não são permitidos |
Comodidades
Wi-Fi
Estacionamento
Ar-condicionado
Transporte para o aeroporto
Piscina
Academia
Mais informações sobre Trinity Links Resort
Trinity Links Resort
Trinity Links Resort está em Cairns e oferece acomodações com Wi-Fi grátis, um jardim, uma piscina ao ar livre e acesso a um uma academia com uma banheira de hidromassagem.
Avaliações de 
Casal
Comentário: 28 de jul. de 2026
Data da estadia: jul. de 2026
Beautiful spot. Can I move in?!
This is a mixed use community. We are Wyndham members and booked through them.
Plus.... The apartment, grounds, POOLS, absolutely amazing! Would move in tomorrow.
Minus.... As tourists, we arrived after hours. The after hours service was atrocious! We made 4+ calls and got hung up on 4+ times!
We finally managed to find our own way in the dark to find our apartment (more signage please)
New day, some sleep.
This is an awesome spot! We were overlooking a gorgeous pool and garden. The staff at reception are lovely.
Our apartment (2+ beds, sleeps 6, 2 baths) was fantastic. It has everything you need for a holiday apartment.
Hiccups. Cafe? No. Coffee machine in reception, not on Sundays. Packet chips etc. As opposed to muffins etc.
This may be different in busier seasons.
Spa pool? No. Lightly heated pool, yes. Honestly? In FNQ this is enough 99.9% of the time. But, don't advertise what you don't actually have.
I feel like I'm being negative.
We loved our stay! We looked at buy in costs!!
I just think for holiday makers there may be some surprises.
Plus.... The apartment, grounds, POOLS, absolutely amazing! Would move in tomorrow.
Minus.... As tourists, we arrived after hours. The after hours service was atrocious! We made 4+ calls and got hung up on 4+ times!
We finally managed to find our own way in the dark to find our apartment (more signage please)
New day, some sleep.
This is an awesome spot! We were overlooking a gorgeous pool and garden. The staff at reception are lovely.
Our apartment (2+ beds, sleeps 6, 2 baths) was fantastic. It has everything you need for a holiday apartment.
Hiccups. Cafe? No. Coffee machine in reception, not on Sundays. Packet chips etc. As opposed to muffins etc.
This may be different in busier seasons.
Spa pool? No. Lightly heated pool, yes. Honestly? In FNQ this is enough 99.9% of the time. But, don't advertise what you don't actually have.
I feel like I'm being negative.
We loved our stay! We looked at buy in costs!!
I just think for holiday makers there may be some surprises.
Em família
Comentário: 17 de jul. de 2026
Data da estadia: jul. de 2026
Not what I booked
Booked our accomodation in April for a 4 night stay in July. Booked for the deluxe 3 bedroom apartment with large double bed in each room to accomodate for 3 adults and 3 children. This was also confirmed as my booking with reception. Instead of a deluxe apartment we got a classic apartment and one bedroom had 2 single beds which was very uncomfortable you could feel the springs. Reception offered to join the 2 single beds and create a large double bed which I declined as we didn't want the hassle. Photos of the deluxe apartment looked way nicer than the classic apartment. Wifi was not working for the room. We were told to turn the wifi off and on even though there's a sign in the room saying not to touch the buttons or get an extra charge, that didn't fix the issue. When I asked to be compensated reception said this may not be possible as the deluxe and classic apartments are same room configurations, same size, and same price. Clearly not on their website. Not a good experience at all and hoping for some sort of compensation for the inconvenient stay.
Em família
Comentário: 2 de jul. de 2026
Data da estadia: jul. de 2026
Awesome
Was such a pleasant experience, the unit had everything we needed was cost effective, c good quality and clean. Staff were all amazing.
Em família
Comentário: 10 de ago. de 2025
Data da estadia: jul. de 2025
Very Poor Management and Discriminatory General Manager
After booking months in advance, I got a confirmation email regarding accommodation at the Trinity Links Resort on the 5th March 2025 from Margirita stating that it was for a three-bedroom Deluxe Golf View Apartment for our stay from the 22nd July 2025 until the 30th July 2025.
I mentioned in my telephone conversation with Margirita that I had a son with special needs and requested an earlier check in. Margarita said she had noted this and asked me to call the resort on arrival in Cairns to let them know that I had arrived and they would accommodate this.
On arrival in Cairns on the 22nd July at 10.45am, I called and spoke with Mr Mark Moss (General Manager), who suggested that I get some lunch and make my way to the resort by 1pm by which time the room will be ready.
I arrived at the resort at 1pm and was told that the room was still not ready and it will be available in 20 minutes.
At 1.30 pm I once again approached the front desk and spoke with Sarah. Sarah was extremely rude, unhelpful and uninterested in helping us. She would not say what our room number was and just mentioned that it was poolside and was still not ready.
I again went to the front desk at 3 pm and was told that the room was still unavailable. Sarah said that she would not contact housekeeping and interrupt them to check if the room has been completed. She then went on to say that if we would give her ten minutes, she would be able to leave her desk and go to check on the status of the room with the cleaners.
After stating that Margirita had told us that Apartment 80 is the Deluxe 3 Bedroom apartment that was allocated to us, check in commenced.
We only obtained the keys at 3.30pm which is two and a half hours later than promised. We sat outside Reception waiting for check in to happen.
The room was not poolside as they suggested when we arrived but was the golf view apartment that we had originally booked.
Records in the apartment by cleaners showed that this room had already been cleaned on the 21st July 2025 and was ready for us to use when we had arrived according to the documentation in the room.
To add further insult to our excessive wait times, Mr Mark Moss (General Manager) stated that had he known that we had a person with special needs, there was no way he would have stated that the room would be ready earlier and that check in would not be until 4pm which is the time stated on the website. I found this statement very insulting and rude but also a very discriminatory statement.
The room that they gave us was not the same as described on the website. There were no bed heads, no DVD player, no Foxtel, stained carpets, and certainly not recently renovated as mentioned when I booked the apartment. The air conditioning unit filter was dirty. Two downlights not working. Only one light in bedroom three. Light fittings were filthy and a live cockroach fell out of the bathroom light fitting. The clothes stand was broken, the coffee maker was not working and there was extremely limited glassware.
I certainly would not recommend this resort to anyone due to the rudeness of the General Manager Mr Mark Moss regarding in particular people with special needs, the rude front desk manager Sarah due to her unhelpfulness in assisting us. The rooms are nothing like what is shown on the website. I have photos of the apartment which clearly are different to those shown on the website.
My family did not get a Deluxe apartment that I had paid and booked for.
I mentioned in my telephone conversation with Margirita that I had a son with special needs and requested an earlier check in. Margarita said she had noted this and asked me to call the resort on arrival in Cairns to let them know that I had arrived and they would accommodate this.
On arrival in Cairns on the 22nd July at 10.45am, I called and spoke with Mr Mark Moss (General Manager), who suggested that I get some lunch and make my way to the resort by 1pm by which time the room will be ready.
I arrived at the resort at 1pm and was told that the room was still not ready and it will be available in 20 minutes.
At 1.30 pm I once again approached the front desk and spoke with Sarah. Sarah was extremely rude, unhelpful and uninterested in helping us. She would not say what our room number was and just mentioned that it was poolside and was still not ready.
I again went to the front desk at 3 pm and was told that the room was still unavailable. Sarah said that she would not contact housekeeping and interrupt them to check if the room has been completed. She then went on to say that if we would give her ten minutes, she would be able to leave her desk and go to check on the status of the room with the cleaners.
After stating that Margirita had told us that Apartment 80 is the Deluxe 3 Bedroom apartment that was allocated to us, check in commenced.
We only obtained the keys at 3.30pm which is two and a half hours later than promised. We sat outside Reception waiting for check in to happen.
The room was not poolside as they suggested when we arrived but was the golf view apartment that we had originally booked.
Records in the apartment by cleaners showed that this room had already been cleaned on the 21st July 2025 and was ready for us to use when we had arrived according to the documentation in the room.
To add further insult to our excessive wait times, Mr Mark Moss (General Manager) stated that had he known that we had a person with special needs, there was no way he would have stated that the room would be ready earlier and that check in would not be until 4pm which is the time stated on the website. I found this statement very insulting and rude but also a very discriminatory statement.
The room that they gave us was not the same as described on the website. There were no bed heads, no DVD player, no Foxtel, stained carpets, and certainly not recently renovated as mentioned when I booked the apartment. The air conditioning unit filter was dirty. Two downlights not working. Only one light in bedroom three. Light fittings were filthy and a live cockroach fell out of the bathroom light fitting. The clothes stand was broken, the coffee maker was not working and there was extremely limited glassware.
I certainly would not recommend this resort to anyone due to the rudeness of the General Manager Mr Mark Moss regarding in particular people with special needs, the rude front desk manager Sarah due to her unhelpfulness in assisting us. The rooms are nothing like what is shown on the website. I have photos of the apartment which clearly are different to those shown on the website.
My family did not get a Deluxe apartment that I had paid and booked for.
Em grupo
Comentário: 26 de mar. de 2026
Data da estadia: mar. de 2026
Great stay and outstanding front desk service
We had a wonderful stay, and it all started with Ashley at reception. She was incredibly friendly, professional, and took care of everything for us from the moment we arrived. The rooms were clean and had everything we needed to be comfortable. Anytime we needed anything, Ashley was our go-to and she always made it happen. She really helped make our stay great. Ashley is a great example of excellent customer service, and we truly appreciated everything she did for us.
Localização
72 Kowinka St, White Rock, 4868, Austrália|A 1,42 km do centro da cidade
Check-in e check-out
Check-in a partir das:
16:00
Check-out até as:
12:00
Bom saber
Animais de estimação não são permitidos
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